Marketing mix of Emirates airline
This is a detailed analysis of the marketing mix of Emirates airline. It examines the 7Ps i.e. product, price, place, promotion, people, process, and physical evidence of Emirates. If you would like to learn about marketing mix in general, please read our articles 4Ps of marketing and Marketing mix – The additional elements. Let’s now look at the marketing mix of Emirates airline.
Products in the marketing mix of Emirates airline
Emirates airline flies the world’s biggest fleets of Airbus A380s and Boeing 777s (Emirates, 2020). It offers customers three very good options: First Class, Business Class, and Economy Class. Every class contains comfortable seats. In the First Class, passengers can enjoy the comfort of their private suite and even take a shower at 40,000ft! Different meals are served in different classes; however, they are all succulent! Regardless of class, route, and aircraft, passengers can always expect a warm welcome and great care from Emirates.
Ice is the award winning entertainment system of Emirates Airline. Passengers can choose from over 2500 channels of movies, TV shows, music and games. These programmes are offered in multiple languages. Such a variety of options make the time fly and keep people entertained! The airline also offers movies with Audio Description and Closed Captions for hearing or visually impaired passengers.
Price in the marketing mix of Emirates airline
Though in general sense, travelling with Emirates airline is expensive, the airline turns out to be cheaper compared to many other big names in the industry. It is also one of the top airlines in terms of average price per kilometer. For instance, the average price per kilometer for Emirates is $0.09. On the other hand, $0.10 is the average price per kilometer for both Singapore airlines and V Australia; $0.11 for Ryanair; $0.12 for Saudi airlines; and $0.14 for Virgin America.
Low labour costs and directs flights have helped Emirates cut the prices on fares in certain routes. The airline also offers price guarantee on tickets purchased on its website (www.emirates.com). If customers find a better Emirates fare for the same itinerary on another website with the same flight at least GBP10.00 cheaper, the airline offers to refund the difference (Emirates, 2020).
Place in the marketing mix of Emirates airline
Emirates currently flies to over 150 destinations in more than 80 countries around the world (Emirates, 2020). It has more than 269 aircraft and flies to destinations in six continents (Informa Markets, 2020). Dubai is the hub of the airline. Customers can book their flights online at emirates.com. This is the quickest and most convenient method. They can also book their flights online with many other websites. Other ways to book Emirates flights are through tour operators and travel agents that offer the service.
Promotion in the marketing mix of Emirates airline
Emirates airline runs promotional campaigns by using a number of media. The airline’s presence is often seen on TV, print media, and the Internet. It also uses sponsorships for promotional purposes. It has sponsorship contract with some of the most famous football clubs in the world e.g. AC Milan, Real Madrid, Paris Saint-Germain, Benfica and Arsenal (Emirates, 2020).
The airline also uses celebrity endorsement. In 2015, Emirates released the airline’s first advert starring American star Jennifer Aniston. The advert went viral and hit more than 790,000 views on YouTube in the first 24 hours. The airline also offers special discounts on fares to attract more customers and increase customer loyalty.
People in the marketing mix of Emirates airline
Emirates airline is famous for its diverse workforce. It employs people from every continent in the world. The workforce consists of over 160 nationalities. The airline’s investment in employee training and development is also praise-worthy.
The airline offers a competitive total pay and benefits package. Medical insurance, life insurance, education support allowance, annual leave( a minimum of 30 calendar days per year), end of service benefits, pension scheme, and group staff travel are some of the benefits offered by the airline. The airline does all of these to ensure employee satisfaction and to offer excellent customer service. However, it is worth mentioning that flight attendants have been demanding for better working conditions and more benefits e.g. longer rest periods, and the guarantee of ground jobs during pregnancy (Cornwell, 2018).
Process in the marketing mix of Emirates airline
Different business activities may have different processes. Emirates airline carries out a number of activities to deliver its services to customers. For example, flight booking, recruitment, and employee training are some of the important activities in the overall process. The Emirates online flight booking process is very quick and convenient.
Physical evidence in the marketing mix of Emirates airline
Emirates airline has a very user-friendly website. Relevant videos and images add beauty to the airline’s physical environment. The cabin crews wear stylish uniform, and follow certain beauty standards. Stylish offices, lounges at airports, and in-flight entertainment are some other important elements of the airline’s physical environment.
We hope the article has helped you explore the marketing mix of Emirates airline. You may also like reading SWOT analysis of Emirates airline. Other relevant articles for you are:
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Last update: 02 January 2020
Cornwell, A. (2018) Flight attendants at one of the biggest airlines in the world are demanding better benefits and work conditions, available at: https://www.businessinsider.com/r-exclusive-emirates-cabin-pressure-rises-as-crews-feel-global-airline-upturn-2018-2?r=US&IR=T (accessed 02 January 2020)
Emirates (2020) About Emirates, available at: https://www.emirates.com/uk/english/about/press-room.aspx (Accessed 01 January 2020)
Haines, G. (2016) Revealed: The cheapest airlines per mile (and Ryanair’s not where you’d think) available at: http://www.telegraph.co.uk/travel/news/worlds-cheapest-airlines-revealed-and-ryanair-more-expensive-than-emirates/ (Accessed 10 December 2017)
Informa Markets (2020) Emirates: about the airline, available at: https://www.routesonline.com/airlines/3475/emirates/about/ (accessed 01 January 2020)
Photo credit: www.pixabay.com
Author: M Rahman
M Rahman writes extensively online with an emphasis on business management, marketing, and tourism. He is a lecturer in Management and Marketing. He is a graduate of Leeds Metropolitan University and London South Bank University.