How to deal with workplace conflict? 7 techniques to deal with conflict

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Conflict is something inevitable in workplace. A number of issues come up when two or more people start working together. Different personalities, differences in aims and objectives, differing approaches to work activities and so on, push people to disagreement with each other. However, regardless of what the causes of discord are, dealing with it is one of the important managerial responsibilities. This article will focus on some techniques which can be used by managers to deal with workplace conflict. Definition of conflict ‘Conflict is disagreement between two or more or […]


10 tips to deliver an excellent customer service

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Customer service is very important for the success of a restaurant. Customers go to restaurants not only to eat delicious food, but also to enjoy the whole experience. A minor mistake in service may cause a great deal of customer resentment. As a restaurant owner/manager, you do not want it happen at all. Rather, you would perhaps like to win the hearts and minds of your customers to such an extent that they are very happy with your restaurant which is reflected by their repeat purchase and referrals. This mini […]